Gym Membership: Pre-paid membership is non-refundable and non-transferable unless otherwise stated.

  • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
  • NOTES: Service credits are valid for 30 days only!
  • There is no cash refund.
  • There is no refund for merely changing your mind!
  • We are here to get you results and these results cannot be achieved if you fail to attend the program!
  • This is not negotiable.

Products and Accessories

  • May be returned within 30 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
  • Refunds are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product